Reviews
In addition to contact by telephone or at the surgery, you can book appiontments and repeat prescriptions online through "Patient Access". Its probably quicker and as easy.
I informed the receptionist about my health issue, she told me she would inform the gp as I had missed the emergency slot, within 20 minuets I received a call back with an appointment that afternoon. A superb service.
I like the kindness of all the staff, especially the nurse. Everyone very welcoming. Only downside is the surgery is small therefore it's hard to get an appointment around working hours!
I've been to the practice very regular recently. The new male doctor gave me all the medications that were on offer for my problems, however on my last visit it was a female doctor I've never seen before the out standing problems were treated with medications I've already had. The other issue wasn't treated very well. I explained clear that I've women issues in my lower addomn and I've had two operations in the past. When I was discharged from gynecology. They told me if the same dull pain comes back in the same area I must go to my doctors and ask to be sent for bloods and referral back the gynecology department with a x-ray attachment. I had a wee sample taken which was full of infection, which as been sent to the hospital. I was put on a short term course of medication for a kidney infection. Since taking the short term course of medication the pain is solely in my lower addomn. Still a dull/ throbbing pain. If this pain doesn't go away by Monday I'll be coming back to the practice. Asking for a refferal to the hospital again. A blood test and a x-ray is deafently needed.
i would highly recommend this surgery. The doctors are fantastic and listen to what you have to say. The receptionists are a credit to the surgery and do everything possible to assist you and are always very polite. This is the best practice i have been at.
Resources
Short link to review Westbourne Surgery: http://iwgc.net/eb94s